Refund Policy

Current as of August 25, 2026

To set clear expectations, both defective and non-defective products can be returned by mail, and an exchange may be requested, provided the return is initiated during the 30 days following delivery.

To set clear expectations, new condition is required: the product must be unused, unchanged from its original state, and returned with the original box or wrapping, tags, and every accompanying accessory.

To set clear expectations, eligible non-defective reasons include changing one's mind, a preference issue, or ordering the wrong product; damage, a defect, an incorrect shipment, missing parts, or a material description mismatch also qualifies.

To set clear expectations, a request must identify the order number, checkout email, and reason; photographs or video showing the item and its packaging may be required when the issue involves damage, a defect, a wrong item, or missing contents.

To set clear expectations, the package contains a free return label for the authorized mail return, and we assess no restocking fee; do not dispatch the product until authorization is issued.

To set clear expectations, replacement availability is based on live inventory, and approved refunds are returned to the original payment method with processing completed within 10 days of approval.