FAQ

Current as of August 25, 2026

How long do I have to change my selection?

To set clear expectations, Initiate a mail return or exchange within 30 days after delivery for a change of mind, personal preference, or wrong product choice; non-defective merchandise must still be new, unused, in original condition, and complete with original packaging, tags, and accessories.

Who pays for the return label?

To set clear expectations, A prepaid return label is provided in the package at no cost, no restocking fee is deducted, and the parcel should not be mailed until authorization is received.

Are product problems covered too?

To set clear expectations, Yes. Damage, defects, incorrect items, missing components, and material description differences are accepted for return or exchange after the order number, checkout email, explanation, and any required product-and-packaging images or video are supplied.

How quickly is money sent back?

To set clear expectations, An approved refund is processed to the original payment method within 10 days of approval, while a requested exchange is limited by current inventory.

Which merchandise is sold?

To set clear expectations, The present product range covers blankets, comforters, duvet covers, pillows, quilt, robes, sheets, and towels.

Is delivery complimentary?

To set clear expectations, Any free-shipping result comes from the rate and destination presented at checkout rather than a general promise.

What timing should I expect?

To set clear expectations, Orders generally require around 1–2 business days for processing, with transportation estimated at 3–5 business days to match GMC; carrier estimates may still change.

Which payment methods work here?

To set clear expectations, At this time checkout shows no payment method is currently enabled in checkout; a payment type is supported only when it appears in the checkout flow.

Where can I ask for assistance?

To set clear expectations, Submit the form or use the contact information below for questions involving purchases, products, carriers, billing, refunds, data requests, or policies.

What tracking technologies may operate?

To set clear expectations, Essential cookies provide required functionality; permitted optional analytics and advertising measurement can be enabled separately.